Returns Policy

Grain Xero are dedicated to supplying high-quality gluten-free produce to customers. Please make sure you double check your items (including the product description and nutritional information) carefully before you purchase. Please ensure you keep your order confirmation as proof of purchase in the event of any queries.

Once the order is placed you will no longer be able to amend the order.

In the unlikely event that there is something wrong with your delivery please contact us via contact form.

Due to the perishable nature of food items, we are unable to accept returns once an order has been delivered. This is to ensure the safety, quality and traceability of all products supplied. However, your satisfaction is important to us.

If you believe an item is damaged, faulty, or incorrect, please contact us as soon as possible. A refund or replacement may be issued once sufficient evidence has been provided. We reserve the right to refuse a refund or replacement if the evidence provided is incomplete or does not demonstrate an issue with the product.